Invalid return policy

Such an error occurs when the corresponding Return Policy doesn't comply with eBay requirements, which could vary depending on the eBay Marketplace.

However, more specifically, the most common reason for getting this error is the disabled International Returns while shipping internationally. You can find more information on this topic in the next eBay article.

To resolve this error, you have to accept International Returns in the M2E Pro Return Policy.

For this, please perform the next steps:

1. Choose the needed Return Policy under eBay Integration > Configuration > Policies.

2. Select the option ‘Returns Accepted’ in both the ‘Domestic Returns’ and ‘International Returns’ sections:



Please note that you must have enabled the ‘Return’ option in the Revise Conditions of the participating Synchronization Policy to have the modified Return information automatically sent to eBay.