An item is marked as Incomplete in the M2E Pro listing in the following situations:
- Item was blocked by Amazon because of pricing issues, improper product title, image, description, etc.
- Item violates one or multiple Amazon Program Policies, including Selling Policy and Intellectual Property Policies.
- Item belongs to the list of restricted or recalled products on Amazon.
Since the Amazon API doesn't provide the reason for blocking, you can check it only on Seller Central directly.
Usually, such products can be found in one of two sections on Seller Central:
1. Manage All Inventory >> Review blocked reason >> Fix listing
2. Catalog >> Complete your drafts >> Review and Submit.
How to activate the blocked products
Once you identify the reason for blocking, there are two possible ways to solve the issue.
1. You can change the product details according to Amazon's requirements on Seller Central. Once the product status is updated to Active, the product will be activated in your M2E Pro within 24 hours.
Note
Once you change the product details in Seller Central and it is activated on Amazon, ensure that you have also updated the relevant product data in Magento, in the dedicated M2E Pro Policies or Product Type. It is necessary for correct data synchronization between the M2E Pro and Amazon.
2. If the reason for the product blocking is missing data, incorrect pricing, or any other data that can be provided with M2E Pro, you can set the correct data in Magento or M2E Pro (for example, in Product Type or Selling Policy) and revise the product manually. This way, the missing data will be passed to Amazon.
Tip
Sometimes, Amazon can block the products without a strict reason. In this case, manual revision in M2E Pro can trigger the product activation on Seller Central.
Note
If the product was deleted on Seller Central directly, it will also have an Incomplete status in M2E Pro listings. If you want to delete the product from Amazon completely, please do it with M2E Pro using the Remove from Channel & Listing option in the M2E Pro listing.
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